Client testimonials

  • Daar is baie dank en waardering
    vanaf die hoof en die skool uitgespreek, en daar was nêrens ‘n haakplek vaarvan ek weet nie. Dit is lekker om so ver te reis, op gevaarlike paaie te ry (baie daarvan in die donker), en te
    weet ons is in goeie hande!
    - Kobus Hartman

    Thank you so much for the great organisation  of the bus for our trip to the Johannesburg Civic Theatre on Saturday. Patrick was a wonderful driver and made the whole trip very enjoyable for everyone.
    - June de Villiers

    I would like to place on record my sincere appreciation to Victor and his team for the outstanding service offered to our guests on the 18th. when they were stranded outside  the Kruger due to the cyclone. - Ethne Cameron, GoingAfrica.

    Herewith would just like to thank you - everything went well on the Maputo tour - appreciate all your efforts - & then especially like to compliment Victor, the driver, the school was very happy with him - and from Our side - he was always smiling, friendly, on time...stunning service.

    It is truly a pleasure workig with you, thank you & hope to check in soon again...

    Regards

    Antoinette Joubert
    CPJ Services

REFUNDS ON BUS TICKETS

 Retain ticket receipt for the current week/month.

 

CASH CARDS

Cash cards are only valid for one hour. After expiry of the valid period no refund can be claimed for that ticket.

When can I claim a full refund on the following contract/ticket?

  • Weekly scholar’s contract and weekly workers contract.
    • Weekly contracts sold as from Thursday the previous week to Tuesday the current week, refunds can be made not later than Tuesday, i.e. the contract should be valid for the specific period/week.
  • Monthly scholar’s contract and monthly workers contracts
    • Monthly scholars contract/ticket and monthly workers contract/ticket sold from the 15th of the previous month to the 7th of the current month of which the contract is valid a full refund will be paid to the client not later than the 7th of the current month.
  • When two contracts are loaded on the same smart card and such contracts are valid for the same period, the above condition will apply.

 

CHANGE OF ZONES AND CONTRACTS

  • Change of origin – destination can be performed not later than Wednesday of the current week.  Change of origin – destination on monthly contracts/tickets can be performed not later than the 14th of the current month. Any cost incurred during the above transactions will be for the clients account.

DAMAGED CARD

Any visible/physical damage on smart card replacement costs will be for the clients account

Cards which cannot validate/swipe on the bus and access gates at the terminus which are not physical/visible damaged such cards will be replaced for free.

 TRANSFER OF VALID TRIPS TO A NEW-SMART CARD

  •  Valid receipt and smart card reflecting the same serial number must be handed over to the officer.
  •  Transfer of valid trips can be performed until the last day of the week or month, i.e. the same origin – destination.

 

KUBUYISELWA KWETINDLEKO KANYE NEKUNTJINTJISWA KWEMATHIKITHI:

  •  Bagibeli bayakhutsatwa kutsi bagcine kahle tiliphu (receipts) ngoba titawudzingeka nabafuna luncedvo.

 

EMATHIKITHI A KHESHI:

  •  Lithikithi lakho la kheshi ungagibela ngalo ebhasini, kungakengci lihora ngemuva kwekulitsenga.
  • Nakungenteka kwendlule lihora ungakalisebentisi lelo thikithi, angete wabuyiselwa tindleko / imali lolitsenge ngayo.

 

EMATHIKITHI ELIVIKI (WEEKLY TICKETS):

  •  Emathikithi eliviki acala kutsengiswa kusukela ngalwesine weliviki lelandvulela leli lofuna kusebentisa lelithikithi ngalo, kuya kulwesibili waleliviki lolitsengela lona lelo thikithi.
  • Umgibeli angabuyiselwa tindleko talelo thikithi nakungakendluli lwesibili walelo viki lelitsengelwe kusebenta kulo lelithikithi.
  • Kuntjintjiswa kwetindzawo (Zones) emathikithini eliviki, kungentiwa kungakendluli lwesitsatfu walelo viki lelitsengelwe lona lelo thikithi.

 

EMATHIKITHI ENYANGA (MONTHLY TICKETS):

  •  Emathikithi enyanga acala kutsengiswa kusukela mhlaka 15 wenyanga leyandvulela lena lekufanele lisetjentiswe kuyo lelithikithi, kute kube ngumhlaka 07 walenyanga lelitsengelwa yona.
  • Umgibeli angabuyiselwa tindleko talelo thikithi nangabe kungakendluli mhlaka 07 waleyo nyanga lelitsengelwe yona.
  • Kuntjintjiswa kwetindzawo (Zones) kona kungentiwa kute kube ngumhlaka 14 waleyo nyanga lelitsengelwe yona lelo thikithi.

 KUPHUKA KWELIKHADI:

  •  Nangabe likhadi lingasebenti kantsi linetimphawu tekuphuka / kuchekeka, umgibeli utawubhadaliswa nobe ahlawuliswe imali lelingene likhadi lelisha.
  • Ematrips akhe atawufakwa kulelikhadi lelisha.

 KUKHISHWA KWEMA TRIPS EKHADINI, AFAKWE KULELINYE:

  •  Nangabe kute timphawu tekuphuka / kuchekeka nobe tinkhomba tebudlabha tsite (kulelikhadi), umgibeli utawucelwa kutsi aletse siliphu lagcwalise ngaso lesibufakazi bokutsi lelikhadi ligcwalisiwe, ligcwaliselwe kusukaphi liye kuphi futsi emalanga lamangaki.
  • Umgibeli utawuncedzeka ngaphandle kwekukhokha indibilishi, loko kungentiwa nobe ngaliphi lilanga emkhatsini kweliviki ngetikhatsi tekusebenta kwemahhovisi.